
Since the birth of YouTube it has been interesting to watch how companies react to various disastrous viral videos. As we have learned here at Xenophon having a strong foundation based on social media monitoring (and the data you get from it), a pro-active outreach and a strong sense of your audience is your best defense against these disasters.
Here are three cases of viral video disasters we found to be particularly interesting:
1. Motrin
...“Xenophon’s vital support allowed the Coast Guard to leverage an unprecedented level of cutting-edge social media venues and technology to reach the broadest audience possible.”