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Crisis Communication

Apologies 101: How to Apologize

Accepting that something is wrong is hard. Delivering an effective apology is harder. Taking responsibility for a misdeed takes much consideration, planning and authenticity.

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Crisis Communications Crisis Plan Issue Management Media Training Rapid Response

Pray for Damar Hamlin
Crisis Communication

In Wake of Damar Hamlin’s Injury NFL’s Reputation Can’t be Helped

Following the collapse of Buffalo Bills safety Damar Hamlin, the NFL’s reputation is soiled more than ever when it comes to player safety.

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Crisis Communications Crisis Plan Issue Management Rapid Response Strategic Planning

announcing layoffs
Crisis Communication, Media Training

Announcing Layoffs is Never Easy, But Those Impacted Come First

In 2021, Better.com CEO Vishal Garg infamously laid off 900 employees over Zoom and received harsh critique. Unfortunately, not all CEOs have learned from Garg’s missteps and continue to deliver bad news the wrong way, hurting their reputation, as well as their business.

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Crisis Communications Issue Management Media Relations

Crisis Communication

When A Celebrity Partnership Goes South, Take Swift Action 

Celebrity endorsements can be a great tool for brand reputation. But organizations must prepare for potential crises with their celebrity partners.

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Crisis Communications

Crisis Communication

In a Crisis, Define the Narrative Before It’s Defined by Others 

Although no two crises are the same, preparation and training is paramount in how to respond and manage a crisis.

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Crisis Communications

Crisis Communication, Media Relations

Spokespersons: Don’t Limit Yourself to Just One

For routine media responses and crisis communications, it’s better to have multiple spokespersons available to represent your organization.

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Crisis Communications Media Relations

Crisis Communication, Media Relations, Strategic Messaging

How to Know if Public Relations Can Help Your Brand

PR can be used as a resource in so many ways to protect, enhance or build reputations through the media, social media, or self-produced communications. But it’s not for every situation.

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Crisis Communications Media Relations Strategic Messaging

Crisis Communication

Amid a Crisis, Know How to Prepare Key Messages

In most instances, there’s no way of truly knowing what crises lay before you, and when they will happen. Having a crisis plan in place will help prepared key messages and tactics for how to respond.

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Crisis Communications Crisis Plan Strategic Planning

Crisis Communication

In 2022, Make Your Organization “Crisis-Ready”  

There are two types of organizations: those who have experienced a crisis and those who will. It is important for all organizations to be “crisis-ready.”

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Crisis Communications Crisis Plan Issue Management Rapid Response Strategic Planning

Crisis Communication

Shocking Death in Sex and the City Revival Forces Peloton into Crisis PR Response

What a premiere… But if you don’t want any spoilers to the first episode of And Just Like That, the revamp of Sex and the City on HBO MAX, then read no further because it’s a big one (pun intended). 

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Crisis Communications Media Monday

Crisis Communication, Media Relations

Don’t Lie to Media: NFL, Packers QB Rodgers Sacked by the Truth

The National Football League, especially NFL MVP and Green Bay Packers quarterback Aaron Rodgers, have been sacked, by the truth, for an incalculable loss of reputation. If the NFL was ever trying to hold players accountable for their vaccination status, Rodgers fumbled that effort with a big public relations taboo: heavily misleading media.

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Crisis Communications Issue Management

Crisis Communication, Media Relations

94% of Journalists Say Their Beat Shifted to Focus on Coronavirus 

Muck Rack’s 2021 State of Journalism revealed that 94% of journalists said their reporting has shifted to focus on the coronavirus in some way. 

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Back to Work, Crisis Communication

Xenophon Met The Year of Crisis Head On

Every PR firm claims to do crisis work, but Xenophon is one of the few true crisis specialists in America — in any given year, 30% to 40% of our client work is crisis related. 

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ESG

issue management principles
Crisis Communication

“Monster Hunter” Film Producers Follow Issues Management Principles to Halt PR Crisis

Chinese audiences were offended by the first cut of “Monster Hunter.” Issue management principles helped avert a further PR disaster.

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Analysis Issue Management Rapid Response

Boston Market PR Disaster
Crisis Communication

Boston Market Remains Silent as PR Disaster Ruins Thanksgiving, Damages Reputation

Boston Market’s inaction left the company with a major blackeye to its reputation leading to a PR disaster. What could it have done?

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Analysis PR Disaster Rapid Response

Crisis Communication

Xenophon Launches 2020 Hurricane Preparedness Plan Services

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Issue Management Monitoring Rapid Response Storm Tracker

Crisis Communication, ESG, Strategic Messaging

The Importance of Integrity-Driven Public Relations | By David Fuscus

In our industry, we are united by a common truth: reputation is everything. Reputation building – or rebuilding – is what signs the checks. So why is it that the reputation experts have such a hard time maintaining a positive reputation? The answer is simple: integrity.

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Analysis ESG Issue Management Reputation

Crisis Communication

Key Fundamentals of a Crisis Communication Plan

Crisis communication plans are complex, especially without specialized expertise. Start your planning with these four fundamentals from a top crisis firm.

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Crisis Plan Issue Management Strategic Planning

Crisis Communication

Volkswagen Crisis Communication Failures Never End

What Volkswagen did and continues to do wrong regarding its emissions scandal from the perspective of a PR firm that focuses on crisis communication.

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Analysis Crisis Communications Crisis Plan Issue Management Rapid Response Strategic Planning

Crisis Communication

Coastal States Brace for Near- or Above-Normal Hurricane Season

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Crisis Plan Rapid Response

Crisis Communication

Spot News: Southwest Airlines

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Analysis

Crisis Communication

Amtrak’s Three Keys to Crisis Response

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Strategic Planning

Crisis Communication

100 Year Storms: Hurricanes Irma and Harvey. A How-to-Help Guide by a Crisis Communication Pro

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Crisis Communication

Crisis Communication & Hurricanes

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Crisis Plan Rapid Response

Crisis Communication

Xenophon Provides Crisis Communications Support for YMCA of Metropolitan Washington

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Media Relations Rapid Response YMCA

united airlines plane
Crisis Communication

Bloody Incident Will Haunt United Airlines

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Analysis

albertsons store front
Crisis Communication

Albertson’s Bungles Data Breach PR

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Analysis Data Breach

Crisis Communication

Fixing Data Breach PR

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Crisis Plan Media Training Rapid Response Social Media Training

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Recent Posts

Location, Location, Location: D.C. is Fundamental to Future of Journalism and PR
What’s the Tea on B2B vs. B2C PR?
A Data-Driven Approach in PR is Key to Influencing Media, Audiences
Apologies 101: How to Apologize
In Wake of Damar Hamlin’s Injury NFL’s Reputation Can’t be Helped

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