crisis communication plan

Crisis communication plan development can be complex, especially without specialized expertise. Start your planning with these four fundamentals from a top crisis firm.

Read more

Scrabble letters spelling out 'Im sorry'

It is often said that it is better to make a mistake and then ask for forgiveness than to ask for permission. Public apologies have shown us this is not true.

Read more

Person speaking to crowd

Accepting that something is wrong is hard. Delivering an effective apology is harder. Taking responsibility for a misdeed takes much consideration, planning and authenticity.

Read more

Pray for Damar Hamlin

Following the collapse of Buffalo Bills safety Damar Hamlin, the NFL’s reputation is soiled more than ever when it comes to player safety.

Read more

In most instances, there’s no way of truly knowing what crises lay before you, and when they will happen. Having a crisis plan in place will help prepared key messages and tactics for how to respond.

Read more

There are two types of organizations: those who have experienced a crisis and those who will. It is important for all organizations to be “crisis-ready.”

Read more

naomi osaka

Not everyone is cut out for media interviews. Tennis great Naomi Osaka gave up millions to avoid facing high-pressure questioning.

Read more

A strong crisis communications plan will chart a course not only for the airlines and airports as well as their stakeholders.

Read more

coronavirus second wave crisis communications

What should crisis communicators be considering as the second wave of the coronavirus pandemic threatens the nation? Be prepared!

Read more

ransomware

As many schools and businesses moved online during the coronavirus pandemic, hackers seized the opportunity to issue ransomware demands.

Read more

What Volkswagen did and continues to do wrong regarding its emissions scandal from the perspective of a PR firm that focuses on crisis communication.

Read more

17/17